Till now I haven't seen any pharma retail shop in any Mall. To me it seems like a necessity in a mall. We have malls selling everything through there hypermarkets, department stores, food courts, speciality stores, cigarette kiosks, etc. But if a customer needs a crocine he is expected to go out, cross the road and take it from any nearby pharma shop, even if the customer is suffering from severe headache and outside the sun is shining too bright.
What? The basic medical facility is available at the Customer Service Desk of all the department stores and hypermarket. But how many customers know about that? The only thing they know is that there is no medicine shop available in the Mall.
Though Future Group has started with Tulsi (medicine shops) within their Big Bazaar store. But today I required citrizine which was neither available at the Customer Service Desk of my store, whereas Big Bazaar was not selling allopathy medicine today because of technical problems!!!
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